If you experience any problems with your holiday arrangements whilst away, please contact your hotelier/supplier to resolve the issue locally or contact our 24 hour USA based Helpdesk on 1-800-437 1866. Please note we will not reimburse any call charges to our helpdesk service which have been made from a mobile telephone.
BARBADOS REGULATIONS RE CAMOUFLAGE AND/OR MILITARY CLOTHING
Important Notice: The wearing of camouflage and/or military apparel is illegal in Barbados. Clothing of this nature will be confiscated and legal proceedings may arise.
The captain of any aircraft has absolute authority over the aircraft and passengers whilst boarding or in flight. The Captain or other authorized airline representatives can refuse to carry anyone if they are deemed unruly, unfit to travel or are a danger to the flight or other passengers. If you are refused carriage in these circumstances your holiday contract will terminate immediately. We will have no further responsibility or liability to you. When you book a holiday with us you accept responsibility for the proper conduct for yourself and your party whilst on holiday. If your actions or those of a member of your party cause damage to the accommodation in which you’re staying, or cause delay or diversion to any flight or other means of transportation, you agree to fully indemnify (i.e. compensate or reimburse) us against any claim (including legal costs) made against us by or on behalf of the owners of such accommodation or the operator of such flights or transportation. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen we will not be liable for any refund, compensation or any other costs you may have to pay.
BROCHURE ACCURACY & SPECIAL OFFERS
We published this brochure and our website information many months in advance. Prices, special offers and the hotel and general information are accurate at that time however they may have changed since then. We do check the information regularly and we will endeavour to tell you of any known changes or errors when you book. If you already have a booking we will advise you of any significant changes as soon as we can. Special offers may be limited, and subject to availability, and in some cases restrictions or conditions of eligibility may apply. As we do not control the supply of special/free offers they can be withdrawn at any time, so please ask for verification of an advertised offer at the time of booking. In addition, there may be some special offers such as a car rental upgrade , airport lounges passes or early booking offers which may apply to your holiday, however to take advantage of the offer you need to let our Reservations Team know at the point of booking as they cannot be added once the booking has been confirmed.
Your rental cost includes:
Although your car hire agreement includes Third Party Liability Protection of up to $1,000,000 and Uninsured Motorist/Underinsured Motorist (UM/UIM) protection with a combined single limit of $100,000, it is vital that you have adequate cover to protect yourself against financial risk in the event of total loss of the vehicle, damage or accidents, especially as some US drivers carry little or no insurance. If you pre-purchase one of our inclusive car packages these risks are covered, however if you decide not to pre-purchase one of these packages, extra charges may be payable upon arrival.
Collision Damage Waiver (CDW) – Protects you against damage to the car (including theft and vandalism, regardless of who is at fault). Without CDW, you would be personally responsible for any damage, up to the full value of your Alamo vehicle (Not FREE cars).
Local Fees and Taxes – Included in pre-paid rates (Not FREE cars).
Roadside Assistance – Included 24 hours a day, 365 days a year
Your rental cost does not include:
Additional Drivers – Unless opting for Alamo Gold, additional drivers will be charged a daily fee on collection of the vehicle. All drivers must be 21 or over and carry a full driver’s license.
Underage Drivers – Drivers under 25 incur an additional fee, which has not been included in our prices.
Infant & Child Seats – Children up to five years old are required by law to be transported in approved child seats. These must be requested at the time of booking and will be charged locally.
Satellite Navigation systems are not included within the cost of your rental – unless otherwise stated. You must purchase one of our GPS inclusive packages if you wish to purchase pre-paid Sat Nav. Otherwise, please request at the relevant Alamo depot upon arrival (additional daily fees will apply).
Fuel is not included – unless otherwise stated.
Each day’s rental is based on a 24-hour period, with additional hours subject to surcharge
One Way Rentals – One way rentals are permitted throughout the USA for all vehicles except economy cars. They are subject to availability and must be pre-booked. One way fees apply depending on routing and are payable locally.
Please note: All car rentals are subject to legal terms, conditions and pricing procedures of the Rental Companies in effect at the time of printing this brochure. In the event of the subsequent enactment of any law in the United States, whether federal, state or local, which restricts or prohibits any of those terms, conditions or pricing procedures, the Rental Companies’ terms, conditions and prices will be subject to adjustment to the extent necessary to compensate for such restriction or prohibition. Legislation or regulations or the cost of fuel may affect pricing or procedures. On all inclusive products, the Rental Companies reserve the right, without notice, to (i) charge customers, at the time of rental or thereafter, for the amount of any additional or increased surcharges, fees, taxes or increased fuel costs incurred subsequent to entering into the Agreement, or (ii) increase clients tax, surcharge or fuel inclusive rates by an amount equivalent to the additional or increased tax surcharge, or fuel subsequent to entering into this agreement.
Car Rental Upgrades
Vehicle upgrades arranged locally at Alamo rental stations will be charged at a daily rate, which may be considerably higher than our upgrade fees offered at the time of booking. Any local fees will be printed on the Alamo Rental Agreement, which you should check carefully before leaving the depot. We are not be liable for any additional costs incurred as a result of your decision to upgrade or purchase optional extras locally.
CREDIT CARD PAYMENT
We accept payment by credit card; however credit card charges do apply. Payments via debit card do not incur charges. We cannot accept a credit card payment provided by a 3rd party who is not a named passenger on the booking. If multiple parties are travelling on one reservation and the payment is being split between those parties the name and billing address for each card holder is required. If a non-traveller is paying for the holiday (e.g. as a wedding or honeymoon gift) we cannot process payment via credit or debit card and payment is accepted by cheque or bank transfer.
CURRENCY & CREDIT CARDS
Cash and credit cards now work in most destinations but check with your bank to ensure your choice of card will be accepted when you are on holiday. We recommend you carry at least one credit card, as you will be asked for an imprint of your card upon arrival at any hotel.
DATA PROTECTION STATEMENT
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may be passed to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in the UK. We will only pass your information on to persons responsible for your travel plans. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to process your booking. In making this booking, you consent to this information being passed on to the relevant persons).
ELECTRONIC SYSTEM FOR TRAVEL AUTHORISATION SCHEME (ESTA)
The US have a compulsory online registration under the Electronic System for Travel Authorization scheme, known as ESTA, which contains the same information as the I-94W form previously handed out on board aircraft which a passenger was required to complete and present to US immigration. The ESTA has replaced the I-94W and all travellers from Visa Waiver Countries only must apply for Travel Authorisation at least 72 hours in advance of their departure and must also have a machine readable passport. The U.S. Department of Homeland Security DHS operate these additional controls and all travellers will be responsible for supplying and processing this online declaration. The ESTA can be applied for online at
. Please note fees apply. ESTA covers multiple entries and is valid for two years. The Travel Authorisation is not a visa and only pre-screens the traveller and allows him or her to travel to the United States and apply for admission. An approved Traveller Authorisation is not a guaranteed entry, but is a prerequisite to travel to the United States by air or sea. A person from a non-visa waiver country should not attempt to apply for a Travel Authorisation and will require a US entry Visa. Failure to obtain an ESTA could result in a passenger being denied boarding by the airline. The alternative is to hold a valid visa. The ESTA is part of the Visa Waiver Programme and does not replace the need for a visa. The Visit USA website http.//www.visitusa.org.uk/visitors/esta.aspx carries some useful background information on the ESTA.
CARIBBEAN & MEXICO (additional information)
The majority of British machine-readable passport holders do not normally require a visa to visit Mexico, Curacao or the Dominican Republic (a tourist card is required on entry for Dominican Republic, see below). However, those passengers who are travelling via a US Gateway must not have a criminal record and must also complete the Electronic System for Travel Authorization Scheme, known as ESTA at least 72 hours before travel. Any passengers who are denied entry as a result of incomplete documentation will not be eligible for a refund. We strongly recommend that you contract your travel agent or the US Embassy for full details of the conditions of the ESTA and/or entry requirements as exclusions apply. Tel: 09055 444546 or visit
CARIBBEAN AIRPORT DEPARTURE TAX
Please note the following Caribbean airport departure taxes are not included in the holiday cost and must be paid by you locally. The tax is payable per person and is subject to change.
St. Lucia US$22.00
Jamaica US$ 27.00**
** Most airlines do include the Jamaican Departure Tax.
DOMINICAN REPUBLIC TOURIST CARD & DEPARTURE TAX
All visitors require a tourist card which can be obtained before travel from the Embassy of the Dominican Republic in London, or on arrival at the airport at a cost of US$10 or equivalent. Tourist cards are initially valid for 30 days but can be extended locally by paying for an extension when departing the country. Departure tax is US$20. Scheduled airlines sometimes include this charge in the ticket price please check with our Reservations Staff or your Travel Agent.
FAR EAST DESTINATION (VISAS)
A visa is required to visit some Far East destinations. Please ask our staff for visa information and guidance as you may be required to take action to arrange visas before you travel to Vietnam and/or China. Visa requirements and the validity of passport are your responsibility; please contact the consulate for the most up to date requirements. Please ask us for the address of the appropriate embassy.
FLIGHT CHECK-IN TIMES
Given the increase in pre-flight security screening the check-in time for all transatlantic flights is 3 hours prior to departure. As the scheduled departure may be brought forward for operational reasons you must re-check your departure time by contacting the airline directly, 24 hours before departure. Recommended check-in time for domestic and regional flights is 2 hours before the scheduled departure times. Many airlines offer on line check-in via their website.
We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time.
Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs. However, we recommend you check your final flight times on the day of departure.
Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.
In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers who are subject to an operating ban within the EU. The Community list is available for inspection at
We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.
If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause “Cancellation/changes/refunds” will apply.
FLIGHT DELAYS AND CANCELLATIONS
In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations (see below). The ferry, tunnel or rail operator is similarly responsible in relation to any delayed or cancelled sea crossing or international rail departure. Except where otherwise stated in our brochure or on our website, we regret we cannot provide any assistance in such circumstances other than information and advice to the extent we are in a position to do so.
We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any airline concerned may however provide refreshments etc. We cannot accept liability for any delay which is due to any of the reasons set out in clause ‘Liability (2)’ of these Booking Conditions (which includes the behaviour ofany passenger(s) on the flight who, for example, fails to check in or board on time). In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements.
If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the Denied Boarding Regulations. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline.
If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to
– Referring Your Complaint to the CAA .
FLIGHT DELAYS & CANCELLATIONS (NON EUROPEAN UNION CARRIERS & EUROPEAN UNION CARRIERS USING A NON EUROPEAN UNION CODESHARE PARTNER)
Passengers who are travelling with a Non EU carrier departing from a Non EU airport are not covered by the EC Regulation 261/2004: Denied Boarding, Cancellation & Delay. This restriction also applies to passengers travelling with a EU carrier who are operating a codeshare flight with a Non EU carrier and the flight departs from a Non EU Airport. The EU carriers which we currently use are British Airways, Flybe British European, Thomson Airways, Thomas Cook Airlines & Virgin Atlantic. Please ask us for codeshare details at the time of booking. We strongly recommend that passengers who are not covered by EC Regulation 261/2004 should ensure that their travel insurance provides adequate cover and does not exclude expenses incurred as a consequence of flight cancellation and lengthy delays, including any living costs which may arise due to force majeure situations, particularly those caused by extreme weather conditions.
FLIGHT LUGGAGE ALLOWANCE & ADDITIONAL LUGGAGE CHARGES
The luggage allowance on intercontinental services varies from airline to airline and cabin class with regards to weight and size. In addition, the vast majority of airlines now permit only one piece of checked baggage free of charge and extra baggage will be accepted on payment of the appropriate charge to the Airline either before or at the time of travel. Some Airlines will charge for all luggage on flights booked as a published fare and also on some US Domestic flights. Please carefully check the Airlines website regarding the applicable baggage charges, allowances and restrictions before you travel, as fees are payable at the time of check-in and they are subject to change.
FLIGHT MEAL REQUESTS & IN FLIGHT CATERING
The majority of airlines require at least 48 hours’ notice for any special meal requests, including children’s and vegetarian meals. We strongly recommend that you contact the airline direct, however, such requests cannot be guaranteed. Complimentary in-flight catering and non-alcoholic beverages are usually provided on transatlantic flights only. The knife and fork symbol on the airline documents is purely an indication that food will be available, it does not signify that a complimentary meal service will be offered.
Unavoidable last minute changes to scheduled flight times can occur at any time (even after the documents have been issued). It is essential that you reconfirm every flight with the relevant airline 24 hours prior to departure.
FLIGHT SEAT REQUESTS
We are unable to guarantee any seat requests for specific seating arrangements and it may not be possible to obtain seats together. If you have a specific seating requirement or wish to be seated together you must contact the airline direct and you should be aware that some airlines charge a supplement for pre-allocated seating. All flights are non-smoking. We cannot accept any booking that is conditional upon special requests or seat allocation requests being met.
FLIGHTS – SCHEDULED AND CHARTER AIRLINES & CODESHARE PARTNERS
Air transportation is by scheduled service of IATA member airlines and certain charter carriers. All details are correct at time of going to press and are liable to change at any time. Our confirmation invoice will detail the airline operator, origin/destination airports and provisional timings of reserved flights. Information on aircraft type, flight routings and timings of designated flights provided at time of booking is subject to change. Changes to the schedule or flight time will be advised on your final Travel Documents but it is possible that further changes can occur. It is essential that you reconfirm every flight with the relevant airline 24 hours prior to departure. We/airlines reserve the right to substitute alternative aircraft and/or airlines at any time. Scheduled and Charter flight timings and days of operation are subject to change. We will advise you of any significant change as soon as we are informed by the airline or main charterer.
Any change in the identity of the carrier(s), flight timings and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges.
Please be aware that charter flights and some promotional fares and published fares of schedule airlines, require full payment at the time of booking and are non-refundable, this may increase the deposit required to confirm your booking. It is essential that at the time of booking passengers names are an exact match with names as they appear in passports.
It is common practise for scheduled airlines to use a codeshare-system which may include you flying with a partner airline. Where this situation occurs, it is not classified as a major change.
HEALTH & TRAVEL ADVICE
At this time UK residents do not require any vaccinations for travel to the USA, Mexico & the Caribbean. When travelling to the Far East inoculations will generally be recommended, dependent on the destination.
It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre
. Information on health abroad is also available on
. At the time of publication of this brochure, we are not aware of any compulsory health requirements applicable to British citizens taking any of the holidays featured in this brochure. For holidays in the EU/EEA you should obtain an EHIC (European Health Insurance Card) prior to departure from
. An EHIC is not a substitute for travel insurance. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. Please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information.
It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
Further, if you participate in any activity (including any sports, water sports or winter sports) whilst on Holiday participation is at your own risk and it is your own responsibility to obtain the relevant insurance. For your own interest we strongly recommend that you arrange cover with a comprehensive holiday insurance policy to travel on any of our Holidays.
HONEYMOON AND ANNIVERSARY OFFERS
Honeymoon and Anniversary offers which appear within the hotel description are provided on a goodwill basis by the hotelier and may be changed or withdrawn; some offers are also subject to local availability. If you are celebrating a honeymoon or anniversary and meet the conditions of the offer do ensure that this is registered at the time of booking. You will be expected to provide official verification so you should travel with your Marriage Certificate.
Hotel prices are generally based on 2 adults sharing a room. Child or 3rd/4th adult prices may be based on the existing bedding in the hotel room. While some double rooms in the hotels have two double beds, this is not always the case and, depending on the size of the hotel rooms, some may only have one double bed or two single beds. Please note most rooms DO NOT provide three single beds. A cot or rollaway bed will usually incur an extra charge. All accommodation is based on ‘Run of House’ or the category stated which may be located in any part of the hotel. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. In most hotels, the minimum check-in age is 18 years and above. Many hotels are keen to encourage a healthy environment and it is common for properties to adopt an entirely smoke free policy.
HOTELS (ALL INCLUSIVE)
Hotels often place restrictions on restaurants and meal arrangements. Al inclusive does not necessarily mean that unlimited food and beverages are available 24 hours a day. Not all bars and restaurants operate on an All Inclusive basis.�� Cash bars may operate once All Inclusive bars close. Individual hotels operate different policies and full details will be provided locally. You may have to wear a wristband or carry ID to qualify for the full range of benefits. If your wristband/ID is lost, the hotel may charge you for a replacement.
HOTEL BUILDING AND DEVELOPMENT WORK
Many cities and hotels change and develop constantly. We have no control over building work, but we will do our best to tell you about any specific work going on at your accommodation, if there is time before you go on holiday. We are reliant upon information received from the hotels and the details provided by them. Please do bear in mind, however, that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time.
Hotel categories and ratings are taken from our own rating system, rather than any official categorisation, so you can see at a glance, the relative standard of each property.
HOTEL RESORT FEES AND HOTEL CHARGES
Many hotels apply resort fees to cover items such as local newspapers, room safe, use of the gym etc. Resort fees can vary between $10 and $35 per day, charges are paid locally and are also subject to increase or change at any time, please request the latest details from our Reservations Agents. When checking out of your hotel check your bill and raise any queries with the Front Desk staff before your departure. Most hotels take an imprint of your card on arrival so you can charge items, such as room service, mini bar and restaurant incidentals and telephone calls etc. to your room bill. It is a standard requirement for a hotel to get a pre-approved credit limit authorisation for a reasonable sum based upon your length of stay and standard of hotel. Although the hotel will not make charges to your credit card until you check out, the pre-authorisation may reduce the available spending limit on your card. You may wish to temporarily increase your card limit before leaving the UK.
MARRIAGES & RENEWAL OF VOWS
Whilst resorts welcome all guests, local laws in the USA, Caribbean (including The Bahamas) & Far/Middle East may prohibit same sex marriages and/or renewal of vows.
MIDDLE EAST - THE CULTURE & & LOCAL TRADITIONS
The UAE and Oman are a melting pot of cultures and tradition is highly important therefore you will find it stricter when it comes to dress code and social conduct in public. It is advisable for visitors to adopt a modest dress code in public places. Shorts, mini skirts and skimpy clothing in general should be avoided in public places such as shopping malls, restaurants or around the city. As in all Muslim countries public displays of affection such as kissing are not appropriate at any time. This form of greeting and intimate behaviour in public places is deemed disrespectful and may be subject to legal actions. Careful consideration should be shown when taking photographs in public areas. Permission should be sought while photographing malls, government and private premises, military camps and also when taking photographs of anybody who is not known to you.
The Muslim holy month of Ramadan (28th June – 27th July 2014) will last for approximately 30 days, however, because it is dependent upon the sighting of the moon, this can vary slightly and we advise you to check for specific dates. During Ramadan, it is forbidden to eat, drink or smoke in public places (which includes hotels) between sunrise and sunset and live entertainment, loud music and dancing is not permitted. Hotels do usually provide a private area where non-Muslims can eat during the day. Although alcohol is available in Dubai hotels after sunset, this is not the case in other emirates, such as Abu Dharbi and Oman. After sunset Ramadan tents spring up serving traditional food and drink while the town centres bustle with life until late at night, as people go out to coffee shops, souks and malls to meet family and friends.
PASSPORTS & VISA REQUIREMENTS
It is the passengers’ responsibility to be in possession of a valid machine readable passport and/or visa if required. This applies to children and babies. Your passport must be valid for six months beyond the duration of your stay and visas may be required. Requirements may change and you must check the up to date position in good time before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. These guidelines apply only to holders of UK Passports. Travellers who do not hold a UK Passport should check the passport and visa requirements with the relevant Embassy, ensuring they allow adequate time to complete formalities before the date of departure.
ESTA – ELECTRONIC SYSTEM FOR TRAVEL AUTHORISATION SCHEME
The majority of British machine-readable passport holders do not normally require a visa to visit the USA providing they will be in the USA no more than 90 days, hold a return ticket, do not have a criminal record and complete the Electronic System for Travel Authorization Scheme, known as ESTA at least 72 hours before travel. Any passengers holding a British passport issued overseas, will be required to prove, upon check-in and arrival, that they have accommodation booked in the USA and have the full address of that, including the zip (postal) code. We provide this information on your accommodation voucher so do ensure you keep this to hand. Please note that any passengers who are denied entry as a result of incomplete documentation will not be eligible for a refund. We strongly recommend that you contract your travel agent or the US Embassy for full details of the conditions of the ESTA and/or entry requirements as exclusions apply. Tel: 09055 444546 (calls are charged at £1.30 per minute) or visit
ESTA REQUIREMENTS FOR PASSENGERS TRAVELLING TO MEXICO & THE CARIBBEAN VIA US GATEWAY CITIES
All passengers who are travelling to Mexico or the Caribbean via US Gateway Cities are required to complete both the Electronic System for Travel Authorisation scheme known as ESTA and must also provide Secure Flight Passenger Data information which applies to all carriers operating within US airspace. The ESTA can be applied for online at
, fees apply.
PHYSICALLY CHALLENGED CUSTOMERS
We welcome all customers and we endeavour to meet all individual needs. In order to assist you, we must be advised at time of booking of any disability and special requirements and will forward an ABTA disability checklist for you to complete and return to us. Special facilities can be requested but may not be guaranteed. Please note that forms must be completed and returned to us within 28 days of booking or 21 days before departure, whichever is soonest. NB. Please note that whilst we try hard to meet the needs of every individual, the Grand Pineapple Resorts and also Sandals La Toc Golf Resort & Spa are not equipped to cater for the physically challenged and therefore we do not recommend them to customers who require special assistance.
SANDALS SELECT REWARDS
Membership of Sandals Select Rewards is completely free (the only eligibility requirement is that you are a past guest of Sandals or Beaches Resorts). Upon joining members will receive 10,000 enrolement points. For further details view www.sandalsselect.co.uk. Telephone 0800 197 8946 or email
. We are unable to guarantee that rewards will be credited to your account, and will not accept liability for any discrepancies.
SEASONAL CHANGES & PUBLIC/NATIONAL HOLIDAYS
Some destinations may experience certain times of the year when their resorts have lower occupancy levels. There are also Public, National holidays and local festivities when services may be disrupted. Should a feature be considered by you to be crucial to your holiday enjoyment it is essential you declare your specific interest/requirement at the time of booking to enable us to verify and confirm in writing, the availability of such a desired feature. We are unable to provide all details of National or Public holidays or any local festivities which may take place during your stay. Please contact the relevant tourist office for details.
SECURE FLIGHT PASSENGER DATA
Secure Flight has been introduced by the United States Transportation Security Administration (TSA) for passengers on all flights travelling in and out of the USA. This means that all bookings must have the following Secure Flight Passenger data (SFPD) collected and shown in the passenger’s booking Passenger full name, date of birth, gender, itinerary. If applicable, Redress Number (Redress Number is a unique number given to a person who has previously been incorrectly identified as a watch list match). The TSA requires passengers to provide mandatory Secure Flight Passenger Data before ticketing. To assist data collection call our Reservations Team on 0844 55 70 626. Secure Flight is intended to address the security and efficiency of airline watch list checking. Compliance with Secure Flight is mandatory for all carriers operating within US airspace. Please be aware that Secure Flight does not replace APIS or ESTA and this information must still be provided. We strongly recommend that this information is captured as early as possible during the booking process to avoid difficulties with flight documentation.
If you have a special request for a facility or service e.g. adjoining rooms or low floor, we shall pass these on to the relevant supplier but we cannot guarantee that it will be met and we shall have no liability to you if it is not. We cannot accept any booking which is conditional upon special requests being met.
Transfers are not included in the price of your holiday, unless otherwise advised. Airport transfers are available at a supplement and are based on a seat in a shuttle bus. Shuttle services do not usually operate between midnight and 07.00 a.m. Private transfers may also be arranged, additional fees apply.
Confirmation Invoice and Travel Documents will be sent electronically using the email address supplied at the time of booking. If you do not receive your Travel Documents, please call our Customer Support Team on 0844 557 0770. Documents will not be issued until full payment has been received. In the event that we are asked to reissue travel documents and we agree to do so, an administration charge of £50.00 per person will be payable by you.
All parts of the world can be prone to erratic changes in weather patterns and many of the destinations featured have a tropical climate where heavy rainfall and strong winds occur. Some parts of the world are occasionally affected by hurricanes, tropical cyclones and unusual levels of rainfall particularly during June – November. Local tours and services may be affected by the weather. We cannot be held responsible for the weather, but will lend appropriate assistance if required. Should your travel arrangements be affected by weather conditions We will endeavour to assist and offer practical support, however, such occurrences are treated as ‘force majeure’ and we shall not be liable for any changes to your itinerary or arrangements.
My Tailor-Made Holiday
Trading as My America Holiday
Funway Holidays International Inc
Third Floor, Northside House
69 Tweedy Road, Bromley