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FAQs

We have compiled a list of the most frequency asked questions please. Should you have any other questions not documented below, do not hesitate to contact us on 020 8290 9751

How do I find the best USA holiday deals?
Click on the Special Offers tab on the top of the homepage. These are updated weekly with our best hotel and airline deals. Some of the best value prices are obtained by booking as far in advance as possible, look at midweek and weekend departure prices, stay over a weekend as hotels prices can be cheaper then and take a holiday outside known school holiday periods.

How do I cancel my booking?
To cancel a reservation, contact My America Holiday Customer Service 020 8290 9751.

Which airlines can I fly with?
We feature all the main scheduled airlines flying from the UK to the USA.

What are promotional codes and how do I use them?
My America Holiday may from time to time issue promotional codes related to specific marketing promotions. If you have a promotion code please type it in the Promotional Code box and book your holiday online.

Why do I need to supply the ages of any child travellers?
Each hotel has its own policies regarding children and prices based on age. Using the ages you supply, our system automatically applies the correct policy and prices for each child.

How do I book an infant?
An “infant” is a child under the age of two. Infants do not require an airline seat and can sit on the lap of an adult traveller while flying. If an infant is travelling with you and you do not purchase a seat for the infant, please contact our Customer Care Centre on 020 8290 9751.

I would like my infant to have his/her own seat. How should I book it?
When you search for a holiday, include the infant when selecting the total number of travellers in the Total # of Travellers (including children) field, and select the infant’s age in the Ages of Children field in the holiday search tool on the home page. The web site then includes the infant traveller when searching available travel components. For infants under the age of 1, please type 1 as the age of the infant.

What do Run of House (ROH)and All-Inclusive mean?
Run of House includes the most common or standard type of room category in the hotel, featuring basic amenities. All-Inclusive is a fixed-price package that includes all elements of the holiday. All-Inclusive holidays usually include transportation, accommodations, and meals but can vary so do read the description closely.

What happens if my flight schedule changes?
We will notify you of all flight schedule changes through your email account. It is always recommended that you check your reservations and flight times a minimum of 24 hours prior to your scheduled departure.

Can I choose my airline seat online?
Unfortunately you cannot select your seat online at the moment.

How important are the Terms and Conditions?
You must read the Terms and Conditions and Important Information before you travel as they set out our policies, procedures and advice. By confirming your reservation, you acknowledge that you have read and agree to the Terms and Conditions.

Do I need travel insurance?
We recommend you take out holiday insurance before you book your holiday to protect the risk of cancellation plus the cost of repatriation and assistance in the event of accident or illness during their holiday. Our prices do not include travel cancellation insurance or trip interruption insurance.

How can I get a copy of the confirmed itinerary or my electronic travel document?
When you confirm an online reservation, the web site automatically sends an email confirmation to the email address you entered along with an ATOL certificate if applicable. Once you have made the full payment for your reservation, we will send the E-Travel document to the email address you provided. The E-Travel documents can include confirmation numbers for hotel reservations and car rental, destination information, and emergency contact information. Please note that we are unable to issue Electronic Travel Documents if you have not applied full payment to your reservation.

Do I require a visa to travel?
It depends on the passport you have. Please read the Before you Travel Information.

How do I modify my online reservation?
Contact Customer Service 020 8290 9751 to modify your reservation. Our Customer Service Team is available to assist you between the hours of 9:00 a.m. and 5:30 p.m. Monday through Friday.

How do I cancel my reservation?
To cancel a reservation, you contact the Customer Support Centre 020 8290 9751. Please be aware there may be cancellation penalties so read the Terms and Conditions.

What method of payment can I use?
We accept payment by Visa, MasterCard, and American Express cred it card although charges will apply. There is no charge for the use of debit cards.

When do I make payment?
You are required to make a deposit payment when you book your holiday package more than 70 days before departure. The final balance is due 71 days before departure and you must apply full payment via credit or debit card to your reservation. If you book your holiday package within 70 days before departure, full payment is due, and you must apply full payment via credit or debit card at the time of making the reservation.

Are payments processed on a secure server? How do I know?
Yes, all payments process through a secure server. You know the server is secure by the little closed lock that appears at the bottom right of the Internet Explorer window. You can also see the "secure" URL displayed briefly on the bottom left of the screen immediately after you click Book This Holiday.

When I try to price or book a holiday online, I receive an error message. What should I do?
Please ring us and let us know. It should not happen! Call 020 8290 9751

I forgot my password. What do I do?
If you forget your password, we can send you a reminder via email by following the steps below. 1. Click My Bookings on the top of the home page. The Login and Register screen opens. 2. Click Have it emailed to you on the right side of the page, under the Forgot your password? heading. 3. Type your email address in the Email Address field and click Email Password. We will email your login information to the email address you entered when you created your profile or confirmed your reservation.

What are "cookies"?
Cookies are pieces of information that get stored on your computer when you visit or use various web sites. Cookies are not harmful to your computer; they simply "remember" information.

Who do I contact if I need support or personal assistance?
Contact us on 020 8290 9751

 

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Why book with
My America Holiday


Fully Protected
  • 100% financial protection.
  • Independent Feefo & TripAdvisor reviews.
  • 24 hour in-resort support.

Price Guarantee
  • Low deposit of £99pp (conditions apply).
  • Price is fully guaranteed once booked.
  • No hidden charges.
 

©1999 - 2017 My America Holiday 25/05/2017 16:57:38 CST. CST 2009218-20
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

We will provide you with financial protection for any package holidays you buy from us that do not include travel by air by way of a bond held by ABTA. For further information visit the ABTA website www.abta.com. Our ATOL licence number is 2853 and our ABTA Membership number is V000X

View Terms & Conditions.
Please see our terms and conditions for more information.