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Must select age at time of travel (each child under 18)
Children ages
Must select age at time of travel (each child under 18)
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Must select age at time of travel (each child under 18)
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Special Assistance for Disabled and Reduced Mobility Travellers

We are here to make your journey easier

Travellers with reduced mobility requiring special assistance can find holidays overseas a challenge, but we’re here to help. From wheelchair assistance at the airport to specially adapted rooms, our Special Assistance Team can offer support.
If you have any disability, medical need or you have difficulty moving around, it’s essential that you discuss your specific requirements with our team before making a booking, as it’s important that the suitability of accommodation, transfers and services are checked so that you’re completely satisfied you’ve made the right choice before you confirm your holiday. When you’re selecting accommodation to meet your needs, be as specific as you can at the time of booking. Think about the accessibility of your room, public areas, bars, swimming pools etc., besides how close the resort is to local shopping and entertainment. Please note: if special arrangements need to be made for you, an extra charge may have to be paid, either before you go or when you arrive in resort. For example, adapted rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements.

Requesting Travel Assistance – Contact Us If you or any member of your party requires assistance, please advise our reservation agent or contact our Special Assistance team at the time of booking, using the following details:


Telephone :0208 2909751


Monday to Saturday from 09:00 – 5.30*
Wednesday’s from 10.00
and Saturdays until 5.00pm & Select option 2 Aftersales


Email – Specialassistance@mytailormadeholiday.co.uk


Post - My Tailor-Made Holiday, Special Assistance Department, 3rd Floor Northside House, 69 Tweedy Road, Bromley, Kent BR1 3WA


You will be asked to complete and return a Checklist for Disabled and Less Mobile Passengers and provide your consent that we can share your requirements and health information with our suppliers. These forms should be returned promptly by email to Specialassistance@mytailormadeholiday.co.uk or by post to;


My Tailor-Made Holiday, Special Assistance Department, 3rd Floor Northside House, 69 Tweedy Road, Bromley, Kent BR1 3WA To take full advantage of airport assistance, you need to pre-book no less than 48 hours before your departure. If you advise us within 48 hours we will do our best to arrange, assistance where possible.

Deposits from £59pp 

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Why book with
My America Holiday

Fully Protected
  • 100% financial protection.
  • Tailor-made travel experts
  • 24 hour in-resort support.

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©1999 - 2018 My America Holiday 13/11/2018 20:21:48 CST. CST 2009218-20

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

We will provide you with financial protection for any package holidays you buy from us that do not include travel by air by way of a bond held by ABTA. For further information visit the ABTA website www.abta.com. Our ATOL licence number is 2853 and our ABTA Membership number is V000X


The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. My Tailor-Made Holiday will be fully responsible for the proper performance of the package as a whole. Additionally as required by law, My Tailor-Made Holiday has protection in place to refund your payments, and where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. More information on key rights under Package Travel and Linked Travel Arrangements Regulations 2018 can be found here: https://www.legislation.gov.uk/uksi/2018/634/contents/made

View Terms & Conditions.

Please see our terms and conditions for more information.

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