Commended Merchant 2016 - feefo ATOL 2853
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Package Travel Regulations Guidance

As a responsible tour operator we would like to provide you with the below guidance on you rights within the Package Travel and Linked Travel Arrangements Regulations 2018. Below is a summary of our commitments to you as a traveller within this regulation:

1. Travellers will receive all essential information about the package before concluding the package travel contract.

2. There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

3. Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.

4. Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

5. The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

6. Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.

7. Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.

8. Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

9. If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.

10. Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.

11. The organiser has to provide assistance if the traveller is in difficulty.

12. If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. (We, or insert name of package organiser) have/has taken out insolvency protection with (the financial protection entity eg. ABTA – The Travel Association). You can contact (the financial protection entity eg. ABTA – The Travel Association at 30 Park Street, London, SE1 9EQ; consumerprotection@abta.co.uk; Tel: 0203 758 8779 www.abta.co.uk/ the Air Travel Organisers Licensing (ATOL) scheme Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk ) if services are denied because of (our, or insert name of package organiser) insolvency.

13. Package Travel and Linked Travel Arrangements Regulations 2018 can be found here - https://www.legislation.gov.uk/uksi/2018/634/contents/made

©1999 - 2018 My America Holiday 13/11/2018 20:39:45 CST. CST 2009218-20

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

We will provide you with financial protection for any package holidays you buy from us that do not include travel by air by way of a bond held by ABTA. For further information visit the ABTA website www.abta.com. Our ATOL licence number is 2853 and our ABTA Membership number is V000X


The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. My Tailor-Made Holiday will be fully responsible for the proper performance of the package as a whole. Additionally as required by law, My Tailor-Made Holiday has protection in place to refund your payments, and where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. More information on key rights under Package Travel and Linked Travel Arrangements Regulations 2018 can be found here: https://www.legislation.gov.uk/uksi/2018/634/contents/made

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