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  • My America Holiday


This page will keep you up-to-date with any necessary travel information that you need to know about including weather events and any impacts on travel arrangements. Please check this page regularly before you travel to America so you are aware of any events that may affect you.



Anyone due to travel should double check entry restrictions: A number of countries around the world are changing their visa requirements for British nationals. The situation is developing all the time so we strongly advise that you check the entry requirements for the destination you are visiting to check if there are any specific restrictions in place. We strongly recommend that customers frequently check the latest information available on the Foreign and Commonwealth Office website as they publish specific travel advice guidance for British people travelling and living overseas following the outbreak of novel coronavirus in Wuhan, China, and in other countries worldwide. The Foreign and Commonwealth Office provides health advice within each country’s travel advice page and additional information is also available from the National Travel Health Network and Centre (NaTHNaC) on the TravelHealthPro website

There are exemptions to this, including US citizens who have travelled to China in the last​ 14 days, who will be allowed entry to the United States via selected airports, including Atlanta, New York JFK, San Francisco, Seattle and Los Angeles, as well as Hawaii and Chicago.

The Antigua and Barbuda Government has also imposed restrictions on travel to foreign nationals who have visited China in the last two months.



Customer Information relating to Thomas Cook entering Administration.

We at My America Holiday are deeply saddened by the news of the Thomas Cook Group plc going into Administration.

Please note that we are trying to answer all calls and emails promptly as possible. There may be times where you are unable to reach us due to the volume of calls being received since this is an unprecedented and extraordinary occurrence. If you are not able to reach us, please send us an email and we will contact you. Please note that we are dealing with all queries in departure date order.

We thank you in advance for your patience and support during this time.

My America Holiday Team

If you are a customer of Funway, please read the following information:

Customers currently in destination and due to travel home on Thomas Cook Air

The CAA are currently making new flight arrangements to return all affected customers to the UK. Please review the following website for information:, or you can call the CAA directly on +44 1753 330 330.

Should you wish to contact My America Holiday please do so by either email:

Please include: your return date and booking reference in the subject line of your email.

Or if you have an urgent enquiry please call us and follow these steps:

Telephone: + 44 (0) 208 290 9754.

Please select Option 2 when calling to speak to our Aftersales department.

Package Holidays including Thomas Cook Air Flights – future travel

All Thomas Cook Airlines flights are now cancelled. We are working through all bookings in priority order of departure date. We will assist in making alternative arrangements where we are able to do so.

Should you wish to contact us please do so by either email:

Please include your departure date and booking reference in the subject line of your email.

Or if you have an urgent enquiry please call us and follow these steps: Telephone: + 44 (0) 208 290 9751.

Please select Option 1 when calling if you are more than 71 days from departure to speak to our Reservations department.

Please select Option 2 when calling within 71 days of departure to speak to our Aftersales department.

Package Holidays that do not include Thomas Cook Airlines Flights

There is no need to contact us as your booking is not impacted by Thomas Cook going into administration.


Some hotel beaches in the Caribbean and Mexico are currently affected by an increased level of seaweed. This is known as Sargassum which is a natural occurrence and is changing on a daily basis influenced by weather patterns and sea currents. For safety reasons, from time to time the water based activities may not be available in these destinations. Please be assured that affected hotels are using their best endeavours to remove seaweed as quickly as possible.


Ensure that you have checked with your airline that your flight is still scheduled to depart. In the case of any cancellations or delays the airline will be able to provide information on their policies for ensuring that you still reach your required destination. Alternatively you can contact us on 0208 290 9751 and select option 2.

Keep calm and collaborative

If your flight is delayed or cancelled, we understand that this can be distressing and appreciate your patience. Whilst any flight cancellation and/or airport closure is an unlikely event, the safety of our customers is of primary importance to us. It is essential that whilst you are in resort that you continue to follow local and government authority advice during this difficult situation.

Provide the airline with your contact details

We also strongly recommend that you provide the airline with your mobile telephone contact details and email address so that they can inform you about changes to your booking, the airline won’t pass this information on to third parties.

If your flight is booked with an airline from within the European Union

If you are travelling with an EU based airline and they have cancelled your flight, you will be entitled to re-routing at the earliest opportunity, or a reimbursement to the value of the cancelled journey. If you choose the re-routing option and the replacement flight is going the next day or later, you are usually entitled to recover costs for reasonable accommodation, meals and refreshments (non-alcoholic) while you wait, as well as two free phone calls, faxes or emails. If you have incurred unexpected hotel and living expenses then keep all receipts for the expenditure and contact the airline directly on your return home. In most cases the quickest way to claim these expenses back is to complete claim forms on the airlines website.

If your flight is booked with an airline from outside the European Union

If you are travelling with a non-EU based airline then they do not have any obligations regarding passenger assistance when a flight is delayed or cancelled. You should ask the airline whether they will voluntarily provide assistance as part of a customer service policy. But failing that you should also contact your travel insurance provider and determine what cover is available under their policy. Typically travel insurance policies include the ability to re-book another flight with the original airline, subject to availability.

My America Holidays’ 24 hour helpdesk

When you are in resort and need assistance you can contact the My America Holidays’ 24 hour helpdesk on: 001414 934 1505


From 1 April 2016, all travellers wishing to enter the US under the Visa Waiver Programme will need to hold a passport with an integrated chip (an ePassport). British passports issued since October 2006 are ePassports and carry this internationally recognised symbol on the front cover. Those travelling under the VWP arriving by air or sea should provide details online at least 72 hours before travel. This is known as an Electronic System for Travel Authorisation or ESTA. If you do not have an ESTA you’ll be refused travel to the USA. For more information, and to apply online, visit the official ESTA website.


Approved ESTAs for entry into to the US for those who have previously travelled to Iran, Iraq, Sudan, and Syria, or for those who hold dual nationality of these countries, could be revoked from 21 January 2016 following a change to the VWP qualifying rules. You are advised to check with the nearest US Embassy or Consulate before travelling to determine if you need to apply for a visa. Changes to on-line information on the ESTA website about the new rules are not expected to be made until the end of February 2016. Therefore, if you have doubts about whether you're eligible to enter the US under the VWP, or if you have any questions about visa matters generally, you should contact the nearest US Embassy or Consulate for advice.


Digital travel verification system is a requirement for visa-exempt foreign nationals who fly to, or transit through a Canadian airport, from March 2016. The Canadian ETA costs $7 CAD and it is valid for up to 5 years or until your passport expires. For further information please contact: The ETA, is a confirmation of a foreign national’s eligibility to travel to Canada. While quite similar to the typical visa, the ETA application will be conducted online. The Canadian ETA system will affect foreign nationals from countries that are visa-exempt, namely travellers hailing from select nations in Europe as well as individuals from New Zealand and Australia.

Meanwhile, foreign nationals from countries that are not visa-exempt will not have to file ETA applications as there is a separate travel verification process specifically allotted for them. A traveller will log onto the website of the Citizenship and Immigration Canada (CIC) and apply for an ETA by submitting required personal information such as name and date of birth and possibly a copy of one’s fingerprint, too. Authorisation to travel will then be dispensed via the site and the traveller will need to print this out and submit to the appropriate officials together with other travel documents prior to leaving for Canada. Since persons deemed undesirable or inadmissible, such as those with criminal records or those with no-fly orders, may be identified more effectively through the ETA system, then their entry into the country may be prevented.

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